Processing Time
Orders are processed within 2-4 business days after your order is placed. You will receive a confirmation email with tracking information once your order ships.
Shipping Destinations
We currently ship to the following countries:United States, Canada, UK, Germany,Italy,France,Japan. (More countries will be added in the future.)
| Country | Shipping Time |
| United States | 8-14 Business Days |
| Canada | 8-14 Business Days |
| United Kingdom | 7-12 Business Days |
| Germany | 7-12 Business Days |
| Italy | 7-12 Business Days |
| France | 7-12 Business Days |
| Japan | 6-10 Business Days |
**Please Note:** Due to international shipping,delivery may take longer during holidays or unexpected delays.We appreciate your patience.
Shipping Rates & Delivery
- Standard Shipping: $5.99
- Free Standard Shipping: FREE on orders $80+
- Offer paid express shipping via **DHL** at checkout as an alternative option.Estimated delivery time:5-10 business days.
- Estimated delivery time: 7 to 20 business days after shipment
Tracking
Once your order ships, you will receive a tracking number via email. You can track your order on our **Track Order** page.
Wrong Shipping Information
- If you have entered the wrong shipping address or contact information, please contact us within 24 hours of placing your order.
- Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
Customs & Duties
All orders are shipped from outside your country. Import duties, taxes, and customs fees are not included in our prices and are the responsibility of the customer. Please check with your local customs office for more information. We are unable to predict or cover any additional customs charges.
Lost or Delayed Packages
If your package is lost in transit or significantly delayed beyond the estimated timeframe, please contact us. We will work with the carrier to resolve the issue. However, we cannot be held responsible for delays caused by customs, weather, or carrier strikes.
Contact Us
For any shipping questions, email us at contact@daoeast.com