Last updated: [4/3/2026]
1. Acceptance of Terms
By accessing and using this website (daoeast.com), you agree to be bound by these Terms of Service (“Terms”) and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
2. General Information
DaoEast is an online store specializing in crystals, spiritual tools, and intention-based lifestyle products. We are committed to providing accurate product descriptions, fair pricing, and respectful customer service.
Registered business name: 成都零维跃动电子商务有限公司 (Chengdu Lingwei Yuedong E-commerce Co., Ltd.)
Business address: 11th Floor, Block A, No.177 Jiaozi Avenue, Chengdu High-tech Zone, Sichuan Pilot Free Trade Zone, China
Contact email: contact@daoeast.com
3. Products and Pricing
All products are described as accurately as possible. Due to the natural variation inherent in crystals and gemstones, slight differences in color, texture, or clarity between product images and the item you receive are normal and are not considered defects.
Prices are listed in USD and are subject to change without notice. We reserve the right to correct any pricing errors, including after an order has been placed. In the event of a pricing error, we will notify you and provide the option to proceed at the correct price or cancel your order for a full refund.
4. Orders and Payment
By placing an order on daoeast.com, you agree to provide accurate, complete, and current information. Orders are accepted on the condition that you authorize payment for the total order amount, including applicable shipping fees.
Accepted payment methods:
- PayPal
- Stripe (including credit and debit cards)
We reserve the right to refuse or cancel any order at our discretion, including but not limited to:
- Orders that cannot be verified
- Orders suspected of fraudulent activity
- Orders where the shipping address is unverifiable
- Orders placed by customers with a history of payment disputes or chargebacks
Payment must be received in full before your order is processed and shipped.
5. Shipping and Delivery
Shipping destinations, processing times, shipping rates, and estimated delivery windows are detailed in our Shipping Policy. Please review that page before placing your order.
Key points from our Shipping Policy:
- Orders are processed within 2–4 business days after placement
- Standard shipping: $5.99; free on orders over $80
- Express shipping available via DHL at checkout
- We currently ship to: United States, Canada, UK, Germany, Italy, France, and Japan
- International orders may be subject to customs duties and import taxes, which are the responsibility of the customer
- Estimated delivery: 6–14 business days depending on destination
We are not liable for delays caused by carriers, customs processing, weather events, or circumstances beyond our reasonable control.
6. Returns and Exchanges
Our return and exchange policy is detailed on our Returns & Exchanges page. Please review that page before placing an order.
Key points from our Returns & Exchanges policy:
- Eligible items may be returned within 30 days of delivery
- Items must be in original, unworn condition with original packaging and no signs of wear or damage
- Customers are responsible for return shipping costs unless the item arrived damaged or defective
- Damaged or defective items must be reported within 7 days of delivery with photographic evidence
- We do not accept returns on: gift cards, final sale items (clearly marked), items returned after 30 days, or items that show signs of wear, washing, or alteration
- Refunds are processed within 5–7 business days of receiving and inspecting the returned item
- For international orders, alternative resolutions (partial refund or discount on future order) may be offered in lieu of return shipping
7. Intellectual Property
All content published on daoeast.com — including but not limited to text, product descriptions, images, logos, graphics, and design elements — is the property of DaoEast and is protected by copyright and other intellectual property laws. Unauthorized reproduction, distribution, or modification of any content from this website is strictly prohibited.
8. User Conduct
You agree to use this website only for lawful purposes and in accordance with these Terms. You will not:
- Use the website in any way that violates applicable laws or regulations
- Submit false, misleading, or fraudulent information when placing an order
- Interfere with or disrupt the website or its underlying servers and infrastructure
- Attempt to gain unauthorized access to any part of the website
We reserve the right to terminate accounts or refuse service to users who violate these terms.
9. Limitation of Liability
DaoEast and its owners, employees, and affiliates shall not be held liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, or use — arising from your use of this website or the purchase of any products through this website.
To the maximum extent permitted by applicable law, our total liability for any claim arising from your order shall not exceed the amount you paid for the specific product giving rise to that claim.
10. Disclaimer of Warranties
This website and all products are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that:
- The website will be uninterrupted, secure, or error-free at all times
- Product descriptions, images, or other content will be completely accurate or up to date
- Any errors or inaccuracies on the website will be corrected
11. Privacy
Your privacy is important to us. The collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
By placing an order, you consent to the collection and use of your information as described in the Privacy Policy, including:
- Personal information (name, email, shipping address) used to process and fulfill your orders
- Payment information processed securely by PayPal and Stripe — we do not store your full payment details
- Data shared only with trusted third parties necessary to operate our business (payment processors, shipping carriers, email service providers)
- Marketing emails sent only if you have opted in, with the ability to unsubscribe at any time
12. Third-Party Services and Links
Our website may contain links to third-party websites or services that are not owned or controlled by DaoEast. We have no control over and assume no responsibility for the content, privacy practices, terms, or accuracy of any third-party sites or services. Your use of third-party websites is at your own risk and subject to their respective terms and conditions.
13. Indemnification
You agree to indemnify, defend, and hold harmless DaoEast and its owners, employees, and affiliates from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:
- Your violation of these Terms of Service
- Your misuse of this website or any products purchased through it
- Any false or fraudulent order you place
14. Governing Law
These Terms of Service shall be governed by and construed in accordance with the applicable laws of the People’s Republic of China, without regard to its conflict of law provisions.
If you reside in a jurisdiction with consumer protection laws that provide you with greater rights than those described herein, those laws shall apply to the extent of any conflict.
15. Dispute Resolution
In the event of any dispute, controversy, or claim arising from or relating to these Terms of Service or your use of this website, we encourage you to contact us directly at contact@daoeast.com to seek a mutually satisfactory resolution.
If an informal resolution cannot be reached, both parties agree to attempt good-faith negotiation before pursuing other legal remedies.
For customers in the European Union: you have the right to submit a complaint through the European Commission’s Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr/
16. Changes to These Terms
We reserve the right to modify or replace these Terms of Service at any time, at our sole discretion. Material changes will be communicated by updating the ‘Last updated’ date at the top of this page.
Your continued use of the website after any changes constitutes acceptance of the revised terms. We encourage you to review this page periodically.
17. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us:
Email: contact@daoeast.com
We will endeavor to respond within 2–3 business days.